Provide quality, cost effective sales and service training which make a demonstrable contribution to the achievement of the Company’s strategy and supports improvements in the sales ability and performance of the sales staff for your brands.
Create and manage the Education strategy for your brand ensuring high standards of teaching, education and brand awareness are our number one priority.
Direct and lead training team in the smooth implementation of delivery of all products programs in Stores. Develop the teaching styles and skills of brand education team. Manage the education team schedules ensuring onsite strategy is maintained.
Develop brand education tools. Create and manage the education curriculum providing training, development. Communicate and develop a strict set of brand standards, to deliver best in class customer service, ahead of our competition. Work in partnership with Marketing to design and promote specific seasonal and new product training in line with wider marketing strategies and company targets. To ensure that newly recruited Field Based Sales Staff are suitably equipped and motivated to make a significant contribution to the business for all brands.
Design, develop, document and implement comprehensive annual sales training programs that support the sales objectives of the organization Product knowledge and sales development, create programs to gain competitor advantage by enhancing product knowledge.
Participate in regional sales meetings and create tools to support all launches to enable the sales team to meet targets. To develop a sales training strategy which supports the delivery of company priorities and meets operational requirements, ensuring that the best commercial outcome is delivered. To be responsible for delivering training to agreed BC’s to ensure all targets are met and continuous improvements are made. Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.
Plan departmental/functional training budgets. Must keep up to date with product trends and technical advancement in the beauty industry.
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